Privacy Policy for Queensland Chauffeur
Queensland Chauffeurs (“we”, “us”, “our”) is committed to protecting your personal information and handling it responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal data.
What Information We Collect
We collect personal information directly from you when you engage with us via our website, mobile app, booking system, email, or phone. This may include:
- Your full name
- Contact information (email, phone number)
- Pickup and drop-off locations
- Flight or cruise details
- Payment information (processed securely via third-party platforms)
- Special requests or service preferences
How We Use Your Information
Your personal information is used for purposes including:
- Booking and managing your chauffeur service
- Sending confirmations, receipts, and driver details
- Providing real-time updates (e.g., ETA, SMS alerts)
- Responding to enquiries and customer service requests
- Meeting legal or regulatory obligations
Use of RideMinder
Queensland Chauffeurs uses the RideMinder platform for booking management, driver dispatching, and customer communications. Please note:
- Your booking and contact data may be securely stored on RideMinder-managed servers
- RideMinder follows industry-standard security protocols and complies with relevant privacy legislation
- Data is not stored locally by Queensland Chauffeurs
We do not control RideMinder’s internal privacy policies. For details, please refer to RideMinder’s Privacy Policy (if publicly available or on request).
Disclosure of Information
We will not sell, rent, or trade your personal information. We may share data only:
- With chauffeurs and dispatch staff to fulfil your service
- With service providers (e.g., RideMinder) who help operate our business
- When required by law, regulation, or court order
All third-party partners are expected to adhere to strict confidentiality and data protection standards.
Data Security
We take reasonable steps to protect your information against misuse, loss, unauthorised access, or modification. These include:
- Secure server infrastructure and encrypted data storage
- Role-based access control for staff and drivers
- Secure transmission protocols (e.g., HTTPS, SSL)
However, no online system is 100% secure. While we take all reasonable precautions, we cannot guarantee the security of information transmitted via the internet.
Accessing and Updating Your Information
You have the right to:
- Access the personal information we hold about you
- Request corrections to ensure accuracy
- Withdraw consent for specific types of contact
To request access, update details, or make a privacy complaint, please contact us using the information below.
Cookies and Website Analytics
Our website may use cookies or analytics tools (e.g. Google Analytics) to improve functionality and user experience. These tools may collect non-personal information such as IP address, device type, and browsing activity. You can adjust your browser settings to manage cookie preferences.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in legal, regulatory, or business practices. The latest version will always be published on our website with the effective date clearly stated
Contact Us
For questions, privacy requests, or complaints, please contact:
Queensland Chauffeurs
Phone: 0410 167 100
Email: info@queenslandchauffeurs.com.au